[Resolved]  LG Electronics — Customer service issue in LG India

Address:	Bangalore, Karnataka, 560029
Website:	www.lg.com

Hi, There are several instances (approx 4-5 times) in a gap of few months when the service person confirmed that its an issue with the magnetron and hence magnetron has been replaced due to non-heating. Last time when it was replaced i.e. the 4th time, the service person said there won't be any issue. It was working for 1 week after which I was outstation for a couple of months. Now when am back to Bangalore and started using the microwave oven, after 15 days, the same issue has occurred i.e. non-heating. In 1 year magnetron has been replaced 5 times which highlights that either defective products are been installed or the service person is highly inefficient. They are only interested in charging for the product & service tax. As discussed with the LG service person, the issue is once again with the magnetron. Instead of replacing the magnetron free of cost without any further service charges, and apologizing for the mistake from the LG Customer service person, the issue was closed. Am not going to pay for the negligence of the service person who has replaced the magnetron 4-5 times. In fact, I would demand a return of the service tax paid so far.