LG Electronics — Denying Warranty for a TV repair

Hi, I along with my Brother in law purchased an LG 42inch lb6500 model TV on 21st March and got the Installation and Demo done on 23rd March. The TV has been working fine until 29th march when suddenly out of no where 1/4th of the screen went blank with white screen. We initialized a Customer service request complaining on the non functionality of the TV screen and a Technician came on Tuesday (31st March) and said the repair costs 20k+ and warrant won't cover this issue. We are Baffled with the response as the TV is barely 1 week old and the issue happened out of no where! How come we are hold Responsible for a faulty TV which is Brand New and also when it has 2 years of Warranty? The TV is practically scratch less to even say any physical damage has been dealt on it and the Issue happened in front of our eyes when we are watching the TV out of no where! I'm amazed at the guts of the Technician to say these lies on our face and trying to RIP off people's money. I'm seriously disappointed with the LG customer service and this little scam they are running denying warranty every time citing users fault when nothing such is visible. One thing for sure is that LG customer service is pathetic and they are selling faulty devices charging additional money when the faults were uncovered. The Warranty turned out to be a joke as at the end nothing will cover by warranty and everything is physical damage even when the TV is lying there untouched working fine just few minutes earlier thus no warranty. These ill practices by LG should be made aware to public so that other buyers will stay away from LG products. Thanks Ganesh [protected]
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LG Electronics customer support has been notified about the posted complaint.
Mar 31, 2015
Updated by Ganesh Patchikolla
I got a call from LG and I've talked with the LG Hyderabad regional head ( I guess) and he remarked on technician showing a "blue" mark on the screen indicating the place of physical damage when TV was turned on. As I was not there when technician visited the place (I was on my way to office) I was unable to comment on it but now I've confirmed with my Brother-in-law and my Sister that no such mark was shown by the technician during the initial inspection. Now this turned out to be another lie. I don't know how many more excuses/lies will be told to us to deny the rightful warranty further.
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Dear Ganesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
I did approach your technicians but they claimed Physical damage on the TV when not even a single scratch is there on the TV and absolutely that's not the case as just few minutes earlier we are happily watching a movie in the TV and this issue happened abruptly out of no where. The local technicians seems adamant (LG Hyderabad) and I was seriously disappointed with their response fillied with blatant lies.
No damage what so ever on the screen (claimed damage is on the bottom left of the TV)

a Photo with internal damage to the screen

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