LG Electronics — Design fault in inverter-v split air conditioner

Address:Visakhapatnam, Andhra Pradesh, 530032
Website:www.consumercomplaints.in

Dear sir
inverter-v split air conditioner out door unit is of faulty design which facilitate
1.Outside squirrel entry into the unit.
Due to this my outdoor unit is totally in-operative.
2.I have purchased the unit at a price of rs.52000/- on dt.[protected].Within a span of two years due to squirrel entry into the unit the out door unit electronics card damaged and for which i have to pay rs.10000/- for the repair.
3 the same LG other split ac I am using since 8 years without any problem.
4.But the inverter ac defect is it should not have electronics card in outdoor unit and squirrel entry should not be allowed.
5.Therefore I make LG company is totally responsible for this damage and they should bear the cost of repair and in subsequent product they should make the facilities which I have suggested in point no.4.
Address:
1.S.K.Rout,
Mob.No.[protected]
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LG Electronics customer support has been notified about the posted complaint.
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good
This is good site.I hope will get the feedback quickly.
Hi Sir

Please accept our sincerest apologies for the inconvenience caused to you. Kindly call and coordinate with our customer care helpline number[protected]toll free) for better assistance.

Regards,
LG Customer Support Team
Dear Sir
Customer care contacted. They have given the phone number of workshop head Mr.Abdulla's phone no.[protected] to contact. I have discussed with him once and he replied that after discussing with service engineer he will come back. But till date he is not replying as well as his phone is ringing but he is not lifting.
Therefore I request you kindly resolve the problem quickly as it is inconvenient for me.
with regards
S.K.Rout
Mob.No.[protected]
Comp.No. RNA[protected]
Dear Sir
I have purchased an inverter-v split AC on[protected] at a price of Rs.52000/-.Within two years o[censored]se squirrel entered into outdoor unit and the AC is now not working. I have given complain to your customer care with comp.No.RNA[protected].Your service engineer came on 23rd of may and he told the ac electronics card is defective to be replaced which costs Rs.8500/-.Then I have question other model of split AC I am using since 10years till date there is no squirrel entry. Why in this product squirrel could enter and damage the electronics product? Also the electronics board should not be put in outdoor unit. Therefore it is a design fault. Therefore I request you kindly repair this one free of cost and put some more mesh so that squirrel should not enter into it. Wish you do the needful.
Thanking you
S.K.Rout, Qr.No.203-B, Sector-3, Ukkunagaram, Visakhapatnam-530032.I am using your products like AC, Washing machine since more than 10 years.
Dear Sir
There is no response from the service center as well as from Branch manager and Regional manager.Therefore I request you kindly do the needful.
Thanking you
Sanjib Kumar Rout
Qr.No.203-B, Sector-3,
Ukkunagram
Visakhapatnam-530032
Dear Sir
The LG service center located at Gajuwaka, Visakhapatnam has taken the outdoor unit. But till date the complain is not resolved.Therfore kindly resolve the complain quickly.
Thanking you.
S.K.Rout
Mob.No.[protected]

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