LG Electronics — Faulty machine, irresponsible customer care

Address:

New Delhi, Delhi

Dear LG Customer Care Team, I had not thought ever that I would get in so much pain and feel agnostic that I would have to write this mail to you guys. My washing machine which I bought of your brand did not prove to be a wise decision of mine. My every cloth keeps a rich value for me, monetarily as well as emotionally but this washing machine has cut many holes in my many many valuable clothes. I cant wear them anymore which is an absolute loss for me. I contacted customer care of yours locally, they took the machine for few days and what solution did they provide? They put an M-seal in one hole of the machine’s drum. Can somebody believe that? LG is repairing their machine by taking it in their Garage for days and returning back with M-seal, just a sealant. Ok, I digest it still, even then the problem persisted to its original nature. And this week after the wash I found few more clothes getting holes. I want this machine to be taken away forever and get replaced with a new flawless machine. I don’t want to play football that I kick the machine to you guys and you kick it back to me this time again. That again your team comes and takes the machine away and then again comes after few days back, puts it into working and I again see my more clothes getting spoiled. I don’t want that at all. I bought to use this machine and not to shred my clothes. It is a clothes shredder and not a washing machine. I bought a costlier washing machine thinking it to live longer and work immaculately but all to my disappointment it did not work out that way. Now, can you guys help me with the solution of a new machine or not? I will not let you guys eat out my money like that. I am really really upset at my decision of buying LG brand. I am in a hope that you guys consider my problem worth the sincere attention and get me rid of this machine. I want a new machine or refund asap. Machine model- LG WM WF-T7519PV Regards Vaneet Sharma +91 [protected] Delhi you can have my mail id as well [protected]@yahoo.co.in