LG Electronics — Faulty Washing Machine & Non attendance of Complaint

Address:

Mumbai City, Maharashtra

I want to register a complaint against LG electronics for supplying defective washing machine & not giving after sales service. My complaint dated 19th July 2014 vide number-RNA[protected] is closed today without attending. The reason they claim that appointment after 5 days, but we didnt give any appointment, we wanted tech to visit at 7.00pm yesterday on 21st July 2014, after asking the same, technician denied sayieng that they dont attend complaint post 6.00pm & in such case he will come on saturady. We wanted resolution to our complaint but technician not received our phone after disconnecting when we were asking for visit at 7.00pm, neither he bothered to respond. How can my complaint get closed without having it attended & that too when no appointment was given post 5 days?? I am not interested in any repair now as your peoples are not customer friendly, kindly replace or REFUND. & request you to take this complaint to Chairman of LG for tarnishing of their brand name by such a pathetic and un professional peoples on ground. Waiting for speedy revert.