[Resolved]  LG Electronics — Grievance regarding the complaint of Television

Address:New Delhi, Delhi

My television got failed third time after repair by your executive. I had registered a complaint a complaint for repeated failure 23rd Sept, 2014(Complaint No- RNA[protected]. Your executive visited and ordered some Part(updated received on 25th Sept.) and taken TV's PCB with him for Repair. On 29th Sept complaint got closed without any repair. Your executive visited on 31st and fixed back and PCB and made television operational but as soon as he leaved it fails again in next half hour I had called him and hoping that he will visited further and fix the problem but all in vain. On 9th Oct I have registered a complaint for pending failure. Your person visited on 12th Oct(after 3 days) and checked the Television and said some part is defective and he will replace the part as soon as he receive the same. He has also given an expert comment that your television may not repaired as it's PCB is damaged because of the Humid environment. On asking reason for Humid, he was saying that it is because of Drain in within 200mts. As I have there is not more the 3-5% difference in Humidity level if we go 1 Kms away. Then after I have been waiting for him but he hasn't yet turned back. Hope you will look into my grievance and resolve in time. Regards Danish Farooqui [protected]
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Aug 14, 2020
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
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It has now been one month after posting the complaint to senior management of LG Electronics, but no one bothered to get the thing resolved. One Engineer from LG has visited for checking the television after his inspection, he committed that some part needs replacement and he will get the same resolved within next 2 days but it has been more than 15 days and no one visited again.
I request LG to get the issue resolved as problem has been arrived only after their engineer have taken the PCB to their workshop. I also suspect that they could have replaced the PCB and send me the defective.
Hoping LG's management prompt action, otherwise I have only option left is to move to consumer court.

Regards
Danish Farooqui
[protected]

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