LG Electronics — Harassment caused due to LG service for refrigerator

Address:

Mumbai City, Maharashtra

Compliant No: RNA[protected] I have made Compliant for LG refrigerator (Cooling issue) on 8th may, still call is open. I called on LG toll Free No ([protected]) for registering compliant however they told me to call Nearest service center ([protected]), Mira Road for Help (Service). I got good response earlier, One engineer came initially, he took hardly 5Min for observation (so much in hurry). And Informed “GAS leakage issue”, another Engineer will come to replace GAS, However Engineer didn’t came on next day, After so much follow-up Engineer came and he Found Compressor issue. Now after that No one came till date. I called LG service center more than 15 times to follow-up, still my issue is open. After call I am getting same answer “Tomorrow engineer will come for sure” “We are sending Engineer right now”. Still the same. Once I got call after so much escalation that “Engineer is on the way”. But he is still on the way. This is really frustrating and spends lot of mental efforts. We have a family of 12 People, and had lot of issues during these periods. I need compensation for this unsatisfactory/bad service form LG. Thanks, Rohan