LG Electronics — instead of repairing advice given to replace the parts

Address:

Burdwan, West Bengal

Dear sir, kindly note that we are using home appliances of LG company only as it is a trusted one, like TV, freeze, micro oven etc.I am very sorry to tell you that as LG is a such a big company but we have not getting satisfactory services from your side.I have a 42" LED TV with 3D effect and it get disturbed on Saturday dated 10.01.2015.we registered a compain having complain no.RNA[protected] to solve our issue, your technician came on Monday evening and looked for the fault.He told us to replace the PCB which cost nearly about 6000/-. I just have a question that why we have to replace the PCB, why don't you repair it as LG has a large team of experts who can repairs the parts. If each time the product had problems and we have to replace the whole parts, its very difficult for us to bear the cost everytime as its too much high for us.Kindly look into the matter and do the needful. Thanking You. Rajendra Prasad Khoala [protected] Kulti -713343