LG Electronics — Kindly give proper service...

Dear Sir, I am a customer of Lg India Ltd..My name is Bijnana Darshini Nanda..I purchased a smart 3d 4k tv(model no- 49ub850t) on date[protected] from Mital Electronics, Keonjhar..Odisha. After few days I found there are some settings in picture setting menu that are disable..like aspect ratio, picture wizard, picture test also 3d setting i found disable after putting on the 3d button..So I made a complain regarding this issue to lg care (complain no[protected].. Technical person came and they informed me that there is issue with the mother board which needs to be repaced... but I thought that there may be some setting problem..but the engineer strongly point that deffect in main board...Then after few days they came with a motherboard for replacement...After replacement the tv totally stoped functioning...then they told we have recieved a faulty mother board.. and again they ordered a new motherboard...which was not recieved by the given period and then They supplied a complete unit of same model...and the supplied tv also have the same dissable menus...which they informed me that the issue is not in the tv...but it is for the setup box...It means my previous tv has no fault..from the 1st day I received the new set I also found the bottom and right side of the tv screen is always appearing slightly bluish like colour..There are linings on the screen also in same picture mode and with the same setting as the previous tv was I found difference in colour...colours are very much unnatural in this set..I informed regarding this with the concerned authority ..and they told me that they will check the issue...then after some days they sent a engineer from bbsr ..he also recognized that a blue shadow like bar is on the bottom side of the screen and he said he will inform me regarding the conclusion...I called him 2-3 times he didnt respond to my phone calls...Then finally I made a complain again (RNA NO[protected] and again local engineers came and they told deffect in the pannel it needs to be repaced...I informed them that i am not ready for part replacement but again i found they placed the order...So now I want to bring your attention regarding these points... 1stly the 1st tv was not deffective which I was informed by the engineer that there is deffect in motherboard..for their fault why should a customer will suffer... In second instance the supplied motherboard was also deffective... And third thing again the supplied tv is also deffective...There is deffect on pannel... Can any one believe that A tv which price is more than 1lack49thousands...is maintaining such quality such standard...repeatedly I am receieving faulty parts and products...then they again ordered parts...may be that will also come with fault so I am not ready for such replacement bcoz within 5moths from purchasing the product i am facing such conditions...no more i want... My previous tv has no fault also that was delivering great picture..which they can give to me in the same condition that was... IF that is not possible then they should give a faultless new tv of same model.. and if not that then company should give back my paid amount.. Bcoz customer has the right to get the proper value of his money.. Looking for quicker solution.. Thanks Contact details phone no-[protected] Email ID-bijnana.[protected]@gmail.com