LG Electronics — LCD panel is not working, product in warrant period, but company is not solving the issue | |||
This is to bring into your kind notice that I Akhil Shrivastava purchased a LCD monitor of LG electronics on 6th march 2013. Since last 3 months It has not been working properly as going black out from bottom and I can not see the task bar at all, with more time It went black from right and left side as well. I talked to customer care in the last week of march 2014 and they sent a engineer at my home to solve the issue but He said that due to water got entered in it and it doesnt come under warrantee as well. He was so genius that without even touching the set he find the reason. I again complained to the customer care but after committing No body bothered to know even about my issue. I called to local service centre but got no proper answer but the straight answer that bring the set here and it ll be charged as water got entered. Till date no body has even touched the LCD but every LG person know the reason behind it. In the first week of may I again talked to customer care executive then He gave me the number of Ms. Mamta ([protected]-LG employee) when I talked to him regarding my problem, She gave me a new number of Mr. Avinash ([protected]- LG employee). I talked to Mr Avinash and sent some live pictures of my LCD on whatsapp. I waited for almost a week to got the reply from Mr. Avinsh but eventually i had to make a call Mr. Avinash but again i got the same lame excuse of water accident (I wonder when did I use my PC while taking bath). He said go to local service centre and got it checked if its due to water we can not do any thing else we ll solve the case. I do not know how You ll test the water in it and you would say anything and i ll have to accept this. My LCD is in warantee period and I ll not go to any irritating local centre. the company should solve my issue asap else i ll bring the LCD to your head office of LG electronics and call the media as well and then break the set in to small small parts. I hope before that "Consumer grievance" ll solve my case. i really do not want to talk Lg electronics. It has been more than 4 months My LCD is not working. For your kind reference I am attaching the bill and live pictures of my LCD Thanks and regards Akhil shrivastava M-[protected] Gwalior MP - 474012 Was this information helpful? | |||
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LG Electronics customer support has been notified about the posted complaint. | |||
 4 Comments | |||
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Dear Akhil,
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
Dear Concern LGE
Your local concerned persons (Mr. Avinash Algiwale) are just sending me the report of some body else's LCD. i have been suffering from this since last 3 months.
I have already filed the case in district consumer forum. Kindly repair my LCD free of cost as its in warranty period else I will raised this to the higher level court as much as possible.
Thank you
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Your local concerned persons (Mr. Avinash Algiwale) are just sending me the report of some body else's LCD. i have been suffering from this since last 3 months.
I have already filed the case in district consumer forum. Kindly repair my LCD free of cost as its in warranty period else I will raised this to the higher level court as much as possible.
Thank you
Dear Concern/ LGE
The customer care persons are just sending me the report of some body else's TFT showing me that its i=mine, I am attaching the mail which I received from Avinash Algiwale in which the trail is showing this.
Apart from that saying that local service centre owner and engg visited the site but only 2 engg which were not even authorised came to my home to check the TFT.
Mr Avinash Algiwale is a liar and always send fake reports and picture to fool the consumers. He always tries to avoid the person at the same time and always give lame excuses.
Since last sunday he has been committing me for engg visit and every evening I am reminding him but till now there is no such visit. He also made me to come at local service centre on sunday, saying that It will be open but it was closed, when I called him he asked me to come again after 2-3 hours. this all happened after 4-5 complaints and he him self called me requested me to come on sunday as i was about to file the case in consumer court. After waiting for 3 days yesterday I filed the case.
Kindly repair my TFT asap in free of cost as it is in warranty period else I will got to the higher level as much as possible.
thank you
Akhil Shrivastava
M - [protected]
![]()
The customer care persons are just sending me the report of some body else's TFT showing me that its i=mine, I am attaching the mail which I received from Avinash Algiwale in which the trail is showing this.
Apart from that saying that local service centre owner and engg visited the site but only 2 engg which were not even authorised came to my home to check the TFT.
Mr Avinash Algiwale is a liar and always send fake reports and picture to fool the consumers. He always tries to avoid the person at the same time and always give lame excuses.
Since last sunday he has been committing me for engg visit and every evening I am reminding him but till now there is no such visit. He also made me to come at local service centre on sunday, saying that It will be open but it was closed, when I called him he asked me to come again after 2-3 hours. this all happened after 4-5 complaints and he him self called me requested me to come on sunday as i was about to file the case in consumer court. After waiting for 3 days yesterday I filed the case.
Kindly repair my TFT asap in free of cost as it is in warranty period else I will got to the higher level as much as possible.
thank you
Akhil Shrivastava
M - [protected]
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I have also the image which LGE sent me showing that its water mark but there is no such thing, they have just made a box and idicating that.