[Resolved]  LG Electronics — LED Monitor replacement from past one month

Address:

Mumbai City, Maharashtra

I purchased LG LED monitor Model 16M35A-BA.ATRGMSD on 23rd Sept and the monitor just worked for 30 minutes, after that monitor never worked. > Dealer refused to take it back stating i need to file a complaint against LG Customer service and get the product repaired/replaced. > i called up LG Customer server and raised a request RNA[protected], the LG Support guy (Satyanarayan - [protected]) came to my home and checked monitor and said that the monitor needs to be replaced. He took all releavant documents along with photo of the bar code on the LED Monitor and Invoice copy. After that no repsonse for 10 days, when i am calling the person is not answering my call. After calling from a different landline number he received my call as soon i asked about the progress with LED Replacement he said he will call back in 5 min and hangs up but never callled back. > later he said he cannot do anything he has forwarded all the papers to Prashant Babu ([protected]) and Prashant Babu is in-charge of replacement. However prashant never picks up the call. This is very frustrating.. SUCH A BAD CUSTOMER SERVICE EXPERIENCE. > Prashant Babu ([protected]) keep on telling that we dont have the model and dont know when it will come. It has been past one month and we are still NOWHERE. LG Company itself is saying they dont have that model available, however there are thousands piece available for sale out in the market. THIS IS CALLED BRAND CUSTOMER SERVICE. Prashant has been very very rude on the call, if this is how you will serve customer, then i will have to say, I WILL NEVER BUY ANY LG PRODUCT IN FUTURE NOR RECOMMEND IT TO ANYONE.. PLEASE GIVE ME MY MONEY BACK OR GIVE ME A REPLACEMENT. DONT KNOW WHERE TO GO.. WORST EXPERIENCE EVER