[Resolved]  LG Electronics — LED not repaired & mention that it is out of warranty though the same is under warranty

Address:Raigarh, Chhattisgarh

Dear Sir/Madam, I, Pramod Agrawal, had purchased a 32” LED on 22nd December 2013 from M/s Lifestyle.(Add: Dimrapur Chowk, Raigarh, Chhattisgarh). The model number of the monitor is 32LN4900. The LED was not functioning and since it was under warranty for a period of 1 year, a complaint was lodged via telecon at the toll free number of LG on 17th November, 2014. The complaint number was RNA[protected].The mechanic visited our premises within 24 hours & he clicked snaps of our LED saying that parts of LED were to be purchased. On 19th November 2014, I received a message from LG stating that my complaint was under process as the parts for the LED were being purchased. On 21st November 2014, I received a call from LG stating that the parts for the LED had been received and they also stated that the payment was to be made by me. When I stated that my LED was under warranty, they said that I should bring my LED to the service centre. Please note that is it the responsibility of the customer to take the product to the service centre? Please state if the service of taking the LED from customer’s premises to service centre is chargable which is what the toll free personnel informed me. A manual job sheet was prepared by the service centre personnel. Meanwhile I received a message from LG that my complaint had been resolved despite the fact that no repair had been carried out. However, I took the LED to the service centre to speeden the process of repair. Despite the fact that my LED is under warranty, I was told that the LED was not in warranty. Please look into the matter & resolve the issue as early as possible as my LED is lying in the service centre. Please provide me the details as to when would my LCD be repaired. Anticipating a quick response, Regards, Pramod Agrawal Add-Railway Bangla Para Near Swami Vivekanada School Raigarh –Chhattisgarh Mobile No- [protected]
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Aug 14, 2020
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