LG Electronics — LED not working and not repairable

Address:New Delhi, Delhi

Dear Sir, I had bought a LG LED 3D TV on 23.07.2012 for Rs 66000 but recently it has got some issue and I had called LG care to get it repaired my complaint no was RNA[protected] they visited us and told us that there is issue with some part and they need to replace the same to which we have agreed. After 2 days they called us and told us that they don''t have that part so they can''t repair it and as per company policy they can buy back with some depreciation if I provide them the bill. I had given that bill to them on 27th September. Now today that is 28/09/2015 they are saying they will buy back at 65% depreciation which is totally in justifiable as it has been only 3 years and 2 months and they can''t provide the part to repair it. Kindly help me as I am now in dilemma that I had spent Rs 66000 on the same product for which I can also send you bill and after 3 years and 2 months they are saying that they will pay back me just 35% of it while actual life of LED is said to be around 15-20 years
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LG Electronics customer support has been notified about the posted complaint.
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Hi Koushal,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
my contact number is [protected]
Hi Koushal,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team
Sure Sir this is also to bring to your notice I had got a call from your service center for closing my complaint no RNA[protected] rather than giving any assurance 2 days back. They were so eager to close it that they were not ready to listen anything they just wanted to hear "yes kindly close my call" from me. Also when I told that compensation they are offering is too less and I will not accept it kindly reconsider it they just told me that it is as per company policy and they can't do anything they have just called to close the complaint not to give any solution

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