[Resolved]  LG AC — worst maintenance / customer service

LG AC — Even my newspaper boy provides better service than LG

Hello,

There is big disconnect between LG dealer promises and delivery of the LG service centeres.

If you have to lean how to make excuses than LG is the best palce. Some examples
1. Morining mai busy hai. Aaj Sunday hai na.
2. Technichian aaj nahi aya. Aaj Sunday hai na.
3. Technichian kaam nahi ker paya load shading hai na.
4. Kal morning mai 7 am bhej deta hoon.
5. Sir morning kaise ayenga. I stay at Dilshuknagar.
6. Evening mai gas connection check nahi ker sakte hai. Baki kaam kal karenge.
7. Aap ka service request log late hua sir.
8. LG comes into picture only when we get service request.
9. Sunday jayada kaam tha, aaj 11 am tak bheja deta sir.
10. (at 11 am on phone) Sir, what time should i send my people for installation. Aap abhi tak ghar per hain.
11. Aap ka electrician ka kaam baki hai na sir. (As if this his work is pending because of electician)

With all of above execuses and passing the buck to each other i think it's not worth buying product from LG.

I have a lot of LG products in my house like AC's, LCD television etc. Although their performance is good, but I am sorry, I cannot say the same thing about their after sales service.

I am having some problem with my window AC and had lodged a complaint with their complaint registration center on phone. I lodged the complaint on 07/04/2009 (No. N9C[protected]. Somebody from the local service center came to my house the next day to have a look at the problem . He said that it is a problem of the thermostat and then on the next day, he said it is a problem with the installation(gap between the side of the AC and the wall). This happened on 09/04/09. Post this event, nobody attended to the problem inspite of my repeated reminders to the complaint registration center. Two days back, I managed to get the number of the local service center and requested him to send somebody to have a look at the problem.
He did send somebody but after 15 days of rigorous follow-up, the problem still remains unresolved. (If the installation guy is there then the service engineer is not or vice versa.)

I tried to contact your regional office(Ranchi), several times over the past few days, but nobody picks up the phone. The phone number of the customer service department([protected]) given on the site is also useless. Nobody picks up the phone there also.


Seeing this kind of a service, I am now very apprehensive of buying any other LG product.

Hope to see a more favourable and agile service team.

Very true, the after sales service is pathetic for LG. I have LG split AC. it had developed some cooling problem.
I called the toll free no and was told that a technician will visit the next day. but to my utter dismay nobody turned up for almost a week.
I had to make several calls to the customer care. the technician came after a week and inspected it.
he said it needs to be collected from you and will be collected the next day.
I had to make several calls to get it collected from me. it took another 4 days.

pathetic service LG.

I would certainly not recommend LG product to anyone.

I

JAAGO LG JAAGO...

LG — Worst Customer Service

LG is one of the worst brand that any body could think of buying. Because the after sales service is pathetic and this is not the right word to describe the quality of service and the SLA they maintain with the customer. We logged a complaint as our window AC was not functioning on the 26 May 2010 at 1.00 P.M. I have done a followup more 7 times. Today(31 May 2010)only i have called the service center 5 times. Some of the Customer care executives to whom i spoke was
Keru
Shrinath
Prema
and a TL(not sure of his name)
Note: Not sure if the above names are the real names, more possibilities of being fake.

A service engineer visited my house on the 27th May 2010 and told that there is chip or a board problem and that it has to get replaced, he commited that it would get done within 2 days. 4 days have passed and no response. When enquired the customer car representative claims that there was no response from the customer, which is a blunt lie. i would want see the itemized bill of that service engineer to chk whether our contact nos were dialled.

Im taking this issue as a serious concern as it has involved both physically and mental stress to entire family. I would definetely take this case to the consumer court.

My strong recommandations to all is please do not buy any LG PRODUCT.

Vidya Shivakumar

LG AC — Poor service

LG People are the worst and the complete process are just for nothing.

People keep on calling on the AC Status and everytime I had give my feedback which remains with them with no action / feedback.

I complained strongly but seems LG is least bothered about there customers......

Reaching to right people is again a major task and no one is concern. Below mail send to them long back with no action.

Company like LG should be totally banned in India the way they are supporting customers.

Regards
Rakesh
[protected]




Hello,

This is with reference to LG AC complaint........

Till date, this summer I am not able to use the AC.....courtesy LG Support.

It real pathetic the way LG support is giving service to there customer.
Even the concern person i.e. owner of the service center "Mr. Neerag" don't how to talk to there customer.
He put me hold for more than 25 minutes and later handed over the phone to his employee to pass me the message that we can't give the service unit...........after promising me for 6 times earlier that it will be sent next day.

Initially they kept the AC for more than 10 days with them and after that more faults were added rather rectifying the actual issue:
- AC not cooling......actual complaint
- front panel not working
- fan speed not working

The worst part is wrong commitments..........people working with this service center are totally work on false commitments.

I am forced to go to "consumer court" with all relevant complaint numbers and other details with me.

The service center is giving bad name to LG support and should immediately be banned.

I have lost all the confidence in LG and will never advise anyone to go for LG products.

Regards
Rakesh Sharad
[protected]

LG AC — non-cooperation and pathetic attitude of PEL & LG

To
The Head/ Incharge,
LG/PEL companies Limited

Dear Sir,
I am a senior doctor (professorial level) and medical teacher. Presently, I am serving in the globally recognized, prestigious institution of Allama I bal Medical College-Jinnah Hospital complex Lahore ,Pakistan. I bought split air conditioners (A/Cs) of LG company because of’’ respect’ and recognition of LG and PEL at international level. It was common perception that both the companies treat their customers/clients with respect.

I feel sorry to state that I have experienced non-cooperation and ‘disrespect to customer’ so far.
Detail is as given below;
1)PEL complaint no:042583;work order ref.04107;date, 9.9.2009;paid Rs.400.

I had to request a large no of members of top level administration of both the companies at national and international level to solve the petty/routine issue or problem with my A/Cs. Me and my family had to suffer due to scorching heat of hot weather for a long time. Thanks to big wigs!

2) PEL complaint no; 15721; work order ref.nil; date, 14.4.2010; paid Rs.2100
3) PEL complaint no; 15722; work order ref, 11574; date, 14.4.2010; paid Rs.1500

After a lot of ‘struggle’, the complaints were attended. Despite spending lot of money, the problems with my A/Cs persisted. The competence and skill was not impressive.

4) PEL complaint no; 28825; work order ref.3819; date; 7.9.2010; paid Rs.400
5) PEL complaint no; 28826; date, 7.9.2010; work order ref.3818; paid Rs.400
These complaints (4& 5) are, still, lying unattended even after a long time (more than six months)

No body in PEL and /or LG bothers to attend calls/requests and there seems no monitoring regarding ‘quality /level’ of work performed by technicians.(ref; PEL complaint 2 & 3)
Keeping in view the previous bitter experience (ref; PELcomplaint, 1, 2, 3)I can imagine, it would be hard for me to teach medicals students, treat the patients and live comfortably/respectfully with my family in this summer.
Please show positive concern. Prompt, positive response is requested and expected.
Thanks

Dr. Tariq Rahmani
(Mailing address; 19-B, AIMC Doctors colony, new campus Lahore, Pakistan; e-mail, tariq.[protected]@yahoo.com;cell;[protected]/ [protected])

Ref: my complaint, subject;"non-cooperation and pathetic attitude of PEL and LG";dated March 15, 2011
NO RESPONSE HAS BEEN RECEIVED SO FAR ie 7.4.2011
Best Wishes,
Dr.TARIQ RAHMANI
19-B, AIMC Doctors colony new campus Lahore Pakistan
[protected]/[protected]
e mail; tariq.[protected]@yahoo.com

CONSUMER NO-LSA5DR25.ANGL
HELLO
I MR. SHREERAMSINGH HAD TO PURCHASE 1 NO. LG AC MODEL NO-LSN5DR2SFS.AN51DR1 FROM BHUBNESWAR LG COMPLANE OUTLET SHOP ON SUNDAY[protected] BUT I GOT FACILITY OF INSTALLATION GVENING 8.00 CLOCK AFTER SO MANY CALLS.
I HAVE LOT OF LG HOUSE HOLD ITEM IN MY HOUSE AND ALSO VERY FAVIOURATE OF L.G BUT I DONT GET RESPONCE ABOUT INSTALLITION AND TILL NOW IT IS INCOMPLETE INSTALLITION NO. BODY HAS TO HELP FOR THIS THING.
PLESE ACKNOWLEDGE

LG AC — NOT GIVING SOUND SERVICE

TIMELY COMPLAINED FOR LG AC(WINDOW) NOT GIVING SOUND SERVICE, NEEDS THE SENIOR MOST OFFICE PERSON TO ATTEND THE COMPLAINT SWERIOUSLY.

LG AC — SERVICE

I HAVE AMC UPTO JULY 2012. ON 23 JUNE 2011 I REGD A COMPLAINT SO LG MACHENIK COME MY HOME AND SAID AC SHOULD BE GO SERVICE CENTRE SO AFTER TWO DAYS COME TWO BOYS AND TOOK MY AC TO SERVICE CENTER BUT TILL TODAY 6 JULY 2011 I DID NOT RECEIVE MY AC ON PHONE THEY SAID THAT COMPRESSOR IS OUT OF STOCK SO I WANT TO KNOW THEY BUY COMPRESSOR AFTER RECEIVING COMPLAINTS OR LG CO. IS FRAUD CO. IT TAKES AMC AND IT CAN NOT PROVIDE IT. MY MOBILE NO. IS [protected], MY COMPLAINT NO. IS RNA[protected].

LG — AC under AMC not getting Service

There is gas leakage issue in my AC since 12 June 2012.
Since Last 3 weeks I am struggling to get GAS filled in AC.
Unfortunately my AC is under AMC , may be this is major Issue I am not getting any service for LG.
I am constant touch in Mr Sameer Dhiman which picks up call after every 500 Missed calls. Since last Many days My only task is to call LG persons but nobody has manner to pick call be it Sameer Dhiman, Pooja Mathur , Gaurav or even a mechanic or driver in LG all are trained in same way.
I have never seen such a poor call center of a company , which do not have any answer other then "we will arrange a call back within 24 hours" even that don’t come never.
Since Last three days in evening Mr Sameer sends me a SMS that AC will be delivered tomorrow. Compliant number is RNA[protected].
I hope I will get my AC after your intervention, but I sincerely make a request you to get LG service improved , Since Last 3 weeks I am only making calls to LG. and never experienced such a worst service even from a local shop.

AC came to my home for delivery, It was really shocking that again AC was delivered without changing coil, as it was case of gas leakage with in 5 days so everybody ( who are in TO and CC) said that certainly coil will be changed.

Now as AC has old coil, Please make sure coil get replaced in next 2 days or I need my AMC money back, I will be really happy to not to use such a pathetic service like LG .

After 2 days if I did not get service engineer at my home to replace coil i will go to consumer court for harassment done by LG.

Also have a look .. Since 11June no response from LG on this thread.


Rahul

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

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