LG Electronics — Led tv is not working - complaint lodged - no response from customer care

excellent.

Hi S.Sornamani

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

I purchased a led tv model 32lb550a on 23.10.2014 from saravana electronics &home appliances, pondicherry and bearing extended warranty card number fpd[protected]. The tv was not working from 18.5.2016 and a compliant was registered and got rna no.[protected] dated 20.5.2016.
Representative called on 21.5.2016 at that time we were out of home and asked to come on monday.
Monday i. E., 23.5.2016 representative came and just the tv and told board has gone and said that we let you know after consultation.

But, we have been phoning to them since tuesday i. E., 24.5.2016, some lady is picking up the phone and asking the issue and replying that we will contact you with in a minute. But hence after no response from them. This is the routine practice of pondicherry customer care. Truly they do not care any customer.

Our lg 32"led tv is in warranty period. Is this the quality of customer care of lg products?

What should i do to get repair of my tv?

S. Sornamani,
#d7, karunai street,
Vallalarnagar extension,
Nainarmandapam,
Pondicherry - 605004.

[protected]
[protected]
s.[protected]@gmail.com