LG Electronics — Lg 32"led panel collapsed in 13 months of purchase

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I purchased a led tv of 25000/- on june 2014 during fifa world cup from great eastern barrackpore. the serial no is 405plrs039278. model no 32lb563b. td. atrcljl. the tv worked properly till july 2015. a month after the warranty expired. after that dead pixel issue occured on the screen. the complete is going to be dark presently. it informed to lg customer care immidiately and they took 2 months to assign a onsite enginner. he came and informed that the panel needs to be changed for 15000/- as the warranty expired. i was out of station that time. i raised the complaint cna[protected] for getting my money back and spoke with five lg ccc executives viz anjali, lalit, mukesh, sachin and jyoti for arranging my refund. each one of them committed callbacks within 24 hours an jyoti committed callback within 1 hour but actually made me fool. then i again called and shouted for an hour and got saddam the escalation executive online and after 30 minutes arguement he convinced me for an onsite visit on chargeable basis. he gave a complaint number that is rna[protected]. his way of customer hanling oh god! it was a just like big hole on a large ship. nevertheless a ce visited on last monday named sayan and checked my tv and cofirmed that the display is faulty and needs to be replaced by paying 13600/- and took 287/-. after that i even didn't get any response from your so called 'esteem department..'. and the icing on the cake is that i called today lg customer support and got to know that my number is blocked to call toll free. what an amazing response of faith and trustworthiness... isn't it??

My confidence about lg has been shattered. very dissapointing customer support and bad feedback about lg. nobody cares about a valuable customer. i am a crm myself in hp handling pan india support of hp laptop, desktops, printers and tablets using customer. never seen this kind of bad response from any company. i know the policies and protocols and also that these are made for customer not for the companies.

Lg being an esteem brand manufatures tv with such low cost panel that it doesn't last for more than 13 months and on the top of it such a worthless customer support. i thought i would have claimed only the part replacement and give lg appreciated survey and ten new customers. but just because of this aweful and irresponsible customer handling i loose my faith on this brand and hence now i want my 25000/- back as refund only.

Waiting for your response within 24 hours. failing to that i will file a case against lg keeping all the call recordings and the mail records to the consumer forum on priority claiming my money back and mental agony along with it.

"i quit lg right now as there is no place for commitments in lg".