Info: lg 27mp77hm monitor (Purchase date: 24.8.2015). Still in warranty.
Details: referring to complaint no. Rna[protected]. Complaint booking date 10.7.2016, the same day technician visited my house and inspected the problem. Till 21.7.2016 my complaint was in pending mode until i had to personally call a lg personnel who later transferred my complaint to lg service center. On 22.7.2016 i was informed that my product will be replaced. After waiting till 8.8.2016 i had to call our area service manager as i did not get the replacement or any news about it. Area manager informed me then that my product is out of stock, i have to take an alternative product instead. I agreed to take that but till today (22.8.2016) i did not get any replacement. Area manager is saying that they can not send the vehicle to bring the product because of rain and mud.
I want an explanation from lg why my complaint did not get to service center right away and was in pending mode from 10.7.2016 to 21.7.2016 until i called the lg personnel. Also from 22.7.2106 to 8.8.2016 why i did not get informed that my product was not in stock and i had to take alternate product. If they had inform me earlier, my product could have been replaced by now, no "raining and mud" was there then. I have to call personally to different personnel everyday to get my replacement?
Please inform me as soon as possible with proper explanation why this inconvenience happened and why should i bother this. Was this information helpful? | 
