LG Electronics — LG Electronics Pvt. Ltd. - Wrong product delivery | |||
From Sargam Electronics, sector 18, Noida, I booked model 7519PV washing machine on 3rd Aug’14. The dealer promised to deliver the packed piece at my residence by next morning. When I received the product, the delivery boy told me not to open the box. He reasoned that it is the responsibility of LG executive to unpack and install the same. When I didn’t get any installation call from any of the LG executive for next 10-12 days, I decided to unpack and install it myself. When I opened the box, I was surprised to see that dealer has delivered wrong model i.e. 7519PR. The worst part is that box of the product has mentioning of model number as 7519PV(same as the model booked) while the product inside the box is 7519PR. When I contacted the dealer about the same, they told me that they don't have the requested model in the stock. I am really depressed with this- feeling real cheated. Kindly help. Thanks, Saurabh Goyal [protected] || [protected] Was this information helpful? | |||
LG Electronics customer support has been notified about the posted complaint. | |||
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
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