[Resolved]  LG Electronics — LG fully Automatic top load washing machine.

Address:

East Godavari, Andhra Pradesh

I had purchased a LG fully Automatic washing, machine from Reliance Retail Limited at Kakinada on 29.06.2014 vide POS No.[protected]. In November 2014, I had lodged a complaint under RNA [protected] on 09/11/2014. When nobody attended to the complaint I contacted the customer care and I was told that the address couldn't be located. When a machine can be delivered on the same address, it is difficult for me to believe that a mechanic couldn't trace my address when he had the mobile nos with him. I lodged a complaint again on 11/11/2014 under RNA[protected]. Fortunately this time the mechanic could located my address. When I told him that while spinning the machine had some sound, he checked and told me that its normal. I again lodged a complaint today i.e., on 17/01/2014 RNA[protected] for the same problem i.e., the drier was not working properly. Today when the mechanic attended he is telling that the belt has to be replaced. More over, it will take 2 to 3 days for the belt to be replaced as there was no stock. Let me be very frank here, that I was using a Whirlpool fully Automatic washing machine for nearly 10 years and never had any problem for nearly 8 years. Absolutely no problem. During the entire 8 years, I never had any complaints. Can anybody help?