[Resolved]  LG Electronics — LG India - LG Split AC Service

Address:

Chennai, Tamil Nadu

Hi, Though i had high regards for LG, past few days your customer service representatives made me change my mind. This is the regarding the complaint# RNA[protected], i have lot of concerns from the day i tried to reach customer service as my 1 year 3 month old AC stopped working 1. Bad quality of customer calls, i would have tried at least 10 times in last 8 days to [protected], either there will be lot of background noise (or) poor quality of signal that the representative voice breaks frequently.No difference if i try from my mobile or from my friends mobile or from a land line number, its all same. If you want to cross check please check the recorded call for the above mentioned complaint number. You can also reach me on the registered mobile number. 2. When i registered my complaint on 28th Jun morning, i was told that i will receive a call from service representative in 24 hrs.. But i got a call on Tuesday that too in spite of me trying multiple times on Sunday and Monday. When i called 1800 on sunday evening, iwas told that i should have received a call by now and but i didnt. Absolutely no ownership any where. 3. No flexibility - Finally a person called me on Tuesday but he told that he will be available till 4 PM only and morning he can make it only after 11. so 11-4 is what i have, which means i need to take one day leave to get my AC fixed. 4. Since weekdays didnt work, i registered another complaint on friday July 4 hoping atleast it gets addressed on saturday, the service representative came and is now telling that some capacitor is gone and he has to raise a request to spare parts section and usually it will take 2 days to get the spare parts and only after that he will be able to fix it. So net-net its been 8 days and still AC is not fixed and no ETA. Life's not good with this attitude to customers like me. Please take this as feedback, lot has to change if you want to retain customers, clearly this could be my last LG product and also for my friends who are following me. I should also say this - my in-laws are having another leading brand AC and they have a far more better service that LG. AC fixed in 3 days time, eventhough they didnt say that it will be fixed in 24 hrs.