[Resolved]  LG Electronics — Lg led tv 3rd which is under amc. company not replacing the spares but forcing us buy new tv

Address:	403703
Website:	vap

I had purchased a lg 42 lw 5700. Atr led tv with 3 d on 27.11.2011. I also entered into an amc for the period from 18.112013 to 17.11.2016 from lg company vide their invoice no. Arsinvmanakc13/158 dtd 18.11.2013.
On 25.05.2016 the tv broke down with no display and i logged a call with customer care toll[protected] and secured bi, rna[protected].
After few days a representative from lg customer service fatorda, goa named mr. Dheeraj visited us and on after looking at the tv stated that the picture tube has gone and it will be very expensive. I told him that we have an amc which is in force and the lg us duty bound to get it repaired. He took the photocopy of the amc and left.
Thereafter we have not heard from him and he was not responding to our repeated calls. Thereafter i again contacted the customer care[protected] with a view to know the status of my complaint which is not addressed. I was again directed to their office and i went there personally and they directed me to submit copy of the invoice of the tv. As directed, i submitted the invoice and i was conveyed that the picture tube of my tv is not available and i may have to purchase a new tv and lg will compensate me with an amount after working out the depreciation etc.
After much follow up, i was conveyed that i am entititled for a amount of rs.26000/= and i may go for a tv of my choice.
I went through the website of lg and found that the tv[lg 42 lf 6500 full hf 3s smart] matching my existing tv is costing rs.69900/= when i browed the snap deal webisite the same s available for rs.51870/= on enquiry, it is informed by lg branch at panjim [mobile no.[protected]] that we are not entitled for purchase from other dealers including snap deal and we have to purchase the same by paying rs.69900/= minus the amount of rs.26000/=.
I find that lg is not handling the complaints in a professional way and is playing with the customers. I have the following questions to lg:
1. When i have an amc and the complaint is logged within the validity period of amc, is not the company duty bound to repair the tv at their cost.
2. Am i responsible if the company is running out of the spareparts or stops the production of that particular model?
3. How the company can force me to go for another tv at my cost and giving me a peanut amount of rs.26000/=. The amc amount which i deposited for 15646/= with lg must have turned more than rs.45000/= by now had it been invested elsewhere.
4.In the terms and conditions of amc, there is no clause that if the stock is not available company will give the depreciated amount of the tv.
I am totally disappointed with the way my complaint is handled and request you to kindly look into the matter and address my grievance. I am without a television since 25.05.2016.
May i expect that my grievance will be addressed without further loss of time? Or else i will be forced to take further steps.

Mrs. Veena bhat
Mobile [protected]