Address: | New Delhi, Delhi, 403001 | Website: | lg.com |
Dear concerned
I had bought a fridge bearing model no: rfgl-478-grq4 on 15.11.2012 from essential electronics - panaji-goa
My complaint number : rna[protected] & rna[protected].
Technician mob: [protected]
The service engineer who had attended to my complaint, after checking the problem informed me that the main pcb bearing no: ebr[protected] is not working and he will come & install the new pcb. it has been 15 days since i had complaint, repeated calling up to the technician did not give me any results, & now he tells me that the particular model of the fridge is discontinued by the company & the pcb is not available for that reason. if an company which launches electronics products & does not have spares for the same, where will the customer go to buy the same. i had paid rs. 39500/- for the fridge & that is not a small amount for a middle class family. i hope i get some justice on the same immediately or else i shall be forced to lodge a formal complaint to the consumer court. waiting for revert.
Your colleague ms. juliet (mob: [protected]) has got the audacity call up and tell us that for the fridge which is not working & neither the part is available, she will offer us 35% discount on the new fridge which i have to buy, from lg, what is the guarantee that for the new fridge also this would not happen.
Lg company is taking the customer for a royal ride.
I want 100% replacement for the fridge. Was this information helpful? |
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