[Resolved]  LG Electronics — Lg refrigerator

Address:New Delhi, Delhi, 403001
Website:lg.com

Dear concerned
I had bought a fridge bearing model no: rfgl-478-grq4 on 15.11.2012 from essential electronics - panaji-goa
My complaint number : rna[protected] & rna[protected].
Technician mob: [protected]
The service engineer who had attended to my complaint, after checking the problem informed me that the main pcb bearing no: ebr[protected] is not working and he will come & install the new pcb. it has been 15 days since i had complaint, repeated calling up to the technician did not give me any results, & now he tells me that the particular model of the fridge is discontinued by the company & the pcb is not available for that reason. if an company which launches electronics products & does not have spares for the same, where will the customer go to buy the same. i had paid rs. 39500/- for the fridge & that is not a small amount for a middle class family. i hope i get some justice on the same immediately or else i shall be forced to lodge a formal complaint to the consumer court. waiting for revert.
Your colleague ms. juliet (mob: [protected]) has got the audacity call up and tell us that for the fridge which is not working & neither the part is available, she will offer us 35% discount on the new fridge which i have to buy, from lg, what is the guarantee that for the new fridge also this would not happen.
Lg company is taking the customer for a royal ride.
I want 100% replacement for the fridge.
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May 14, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2016
LG Electronics Customer Care's response
Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Nov 18, 2016
Updated by hselmak76
Hi,
We have still not got any call or anybody attending to my complaint.
All the required details were provided when I had complaint.
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