[Resolved]  LG Electronics — LG refrigerator

Address:

Pune, Maharashtra

My fridge broke down on 15th Aug 2014. We launched a complaint on Aug 16th. As per LG website, the company offers 24hrs 7 days a week service. This is absolutely not true. The service guy finally shows up after 24hrs. As per him the cooling gas has leaked and the fridge will need refill and another service guy will be sent. Nobody shows up until 22th Aug. Finally two people come home to take my fridge to service center with no information as to how many days will it take to fix the fridge. For last 1 week I get calls from the LG center to get feedback about their service. One of the call center guy tells me that the compressor has been replaced and how did i find the service? I was taken by surprise as to nobody from LG bothered to call me and inform me about the problem. I still haven't received my fridge yet and the people at the call center are excited to get my feedback. I have made up my mind to never buy LG product even if they are cheap and offer best quality service. Over last 15 days i have made numerous complaints and calls.. but no reply from anybody. I have two small childeren, i work full time and there is no food supplies in the house without a fridge. I want to caution everybody who are considering LG products bec the company does not believe in aftersales service.