LG Electronics — LG Refrigerator - Complaint RNA[protected]

Address:Mumbai City, Maharashtra

LG Support, Sales Team, I am very disappointed with LG's Service Support, didn't expect from a Global MNC. I don't know, if someone from LG reads this or not. However, I am so frustrated and need vent out somewhere, hence here. Since 02-November-2013, I am trying to have a Service complaint registered for a LG 2-Door refrigerator which I bought 3 months back. After changing my loyalty from Samsung, on assurances given, I finally bought a LG refrigerator worth Rs.50K. Three months into the working, I see the freezer not getting chilled and the next day I see the whole refrigerator itself not working. I registered a complaint No. RNA[protected] on 2nd - Nov-2014 and till date I haven't had any service personnel visiting me. First off, I am very much appalled with the call centre LG is managing ( I am sure its been offloaded to a 3rd party), its very difficult to hear the executive on the Questions He/She is asking, too much of background noise. Furthermore, I have been asked by LG Call centre Executives to follow up with the Service Center folks myself, I really question on what process methodology you manage. I have been given these numbers to call and I haven't had a instance where someone picks up the phone and says "Hello". MumbaiDirect Service Center - [protected] /[protected] Syed Sajad/[protected]Service Manager) Sachin[protected]Area Sales Manager) LG has to be really lucky to have Service centre guys like Sachin/Mubin Naik/Shoeb who did attend to complaint. They first replaced the PCB, which unfortunately didn’t work, the next was to open the compressor and I don’t know what all to fix the issue. To which I said “NO” and asked for a fresh piece to be delivered. I thot the trouble was over for me and I would get a fresh in few days, I am now being told it will 15 days, which will make it almost a month without a refrigerator. I don’t know what to say, just request someone from LG to look into my request and approve my replacement at the earliest. Because, its just 3 months I haven't even paid off my EMIs yet, I cannot even dispose off and buy another one. Can I request LG to show some professionalism and honour on the service agreement they have provided. The refrigerator is no longer a necessity in a house, where you have 2 small kids depended on milk and other diary products. From a very UNSATISFIED customer - Intekhab Pathan ([protected])
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