[Resolved]  LG Electronics — LG Refrigerator issue

Address:

Bagalkot, Karnataka

To. The manager LG India. Dear sir, We have purchased LG side door refrigerator on 12/5/2013 from Harsha Shop Belgaum. Model no.GCL-217BPXV. Serial number 209TRGQOQ991. Contact code 4CE01185. We are getting serious problem with freezer compartment which is not getting corrected by repeated services and repair by the technicians of nearby service centre-Madhu electronics Bijapur The series of events are as follows. 1.in 1st week of August we noticed that light is not working in refrigerator compartment and complained to costomer care.no.RNA[protected]. Technician from Bijapur visited and did some repair work and went 2 . From next day on words we noticed reduced cooling in refrigerator compartment. 2 technicians visited & told that ice is getting deposited to walls of freezer compartment &that is causing decreased cooling in other compartment. They changed one sensor and went. Problem persisted.They came back and put 2 new sensors and went.We paid them Rs 650 & Rs 1050 for 2 visits.Despite repeated requests they have not given receipts for above amount. 3.Then we noticed that cooling in refrigerator compartment was ok but freezer compartment was not working. Ice was not formed.water and ice dispenser not working. Complained to costomer care on 26/9/2014.RNA[protected].and repeatedly asked to send expert engineers. But again the old technicians came and searched and searched to identify the problem in vain. At last they told that they need to change the electronic board of the unit. New board was connected on 10th October. But problem is still remaining. All these events have taken total of 2 months without any positive results. We both being practicing doctors are wasting majority of time in repeated phone calls to service center. We have fed up of all these and your LG company after paying 85000 to buy that refrigerator. If it's not possible for you to send expert engineers to places like ours you should not promote and sell such units to taluka and district places and restrict them to only metros. So as a last resort we need quick reply from you Regarding 1.either send experts to repair the unit. 2 . replace and give a new unit. 3. Take back the unit and refund the money so that we can purchase some other better serving company unit. Or else we may have to go to consumer court, social media and print media against LG company. Yours, Dr. Jyoti. Devaraddi. Dr.A.R.Devaraddi Phone numbers:[protected]/[protected].