LG Electronics — LG Split AC - Sevice request closed without resolving the issue

Dear Sir/Mam, I want to inform you that I have purchased a split AC on 7th April, 2015. I have received a call on 9th April at 10:00 hours from technician Mr. Mark’s end for product installation and he is informed to come on 11th April at 9:00 hours. He agreed on the same. Suddenly received a message from LG saying that your service ticket is closed without any prior intimation. Reason - Customer appointment over five days – which is not true at all. I got shocked by seeing the message from LG. I had to call the customer care on 9th April again to register a new service request for which I have not got any message yet. I have complaint about the same to the executive however his reply was -- Please note down the local service centre number and inform them as we are unable to take action against them. I have never faced any such problem with other brands. I will be scared to recommend LG anyone in future. If LG continues its service for more five years, I doubt they will be able to compete with other brands in an international market. I am still unsure with the technician’s visit at my residence on 11th April at 09:00 hours. I would request you to look into this matter on a priority basis and also maintain the reputation of the company upright. Numbers from which the technician called – [protected], [protected]. Closed Service Request – RNA[protected] Registered mobile number – [protected] Name - Saurav Banerjee Registered email – [protected]@gmail.com. Residential address - Purva Pavilion Apartment, Flat # D003, 170, Kempapura Main Road, Hebbal Bangalore – 560 024 Karnataka India Warm Regards, Saurav Banerjee Concierge Manager | RMZ Corp www.rmzcorp.com | India: +[protected] DID: +[protected] | Mobile : +91 [protected]