LG Electronics — LG washing machine not repaired .reason being delay/non availability of parts a

Address:

Ambala, Haryana

my lg machine whuch i purchased from madaan electronics, ambala cantt stopped working on 14th july2015. a complaint was registered on 15th july 2015 but the staff came on 17th evening just checked and left stating that they will come back with a new pcb of the machine. they came after two days and changed the pcb. well after they left the machine was not holding any water it was directly going down the drain pipe after constant calls they picked and some other staff came next day giving altogether a different diagnosis that the wiring needed a change and they didn't have its part, well after two days they came back did something for two hours and still the machine didn't work.. they said the new parts the company sent are defective they will order new pcb and wiring, well the come after two days do some thing for two hours and eventually tell us to buy a new lg machine, with 20%of less on this value of old machine ..because they thought the parts that needed to be changes would take another 10 or more days to come.. but after two days we get a call from head office from karnal phone number- [protected] that 45%would be deducted from the old machine amount.. at this stage we feel so cheated by such brand names with rude and untrained staff with very poor service not considering the urgency to resolve the matter and repair the machine