[Resolved]  LG Electronics — LG Washing Machine PCB gets faulty twice within two years of purchase and in a frame of two months

Address:Mumbai City, Maharashtra

I have purchased a washing machine in 2011 Sept Oct and suddenly the START button of machine stopped functioning in the month of July 2014. I registered a complaint with LG for same. On visit techinician told me that the PCB has gone faulty and so will have to get it changed. This costed me 3500+ Rs. Within 2 months again the machine stopped working and had to register the complaint again. And again was told that the PCB has gone faulty and need to change the same and will cost around 5000 rs. To add this complaint registered in Mumbai on 12th Aug was cancelled without any intimation and on discussion further at call center same service center number was given again. This is absolutely sad and the support offered is really to be rated as Bad. Adding I would not recommend to have LG products if this is the kind of service being provided.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Aug 21, 2014
Updated by Maneeshat
Hi

Complaint number is RNA[protected]. I have been following up on this from so many days and I am seriously disappointed with the response.

Regards
Maneesha
Complaint comments 

Comments

Dear Maneesh,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

Regards,
LG Customer Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7056
    Pending
    0
    Resolved
    4003
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information