LG Electronics — Lg x 147

Address:	New Delhi, Delhi, 110001
Website:	www.lgindia.com

I had purchased an l g x – 147 bearing i m e i number [protected] / 1962 vide invoice number 460 dated 16/08/2015. But the mobile phone developed technical problems within two months such as hanging while browsing, speedy battery discharge and touchpad misfunctions. Moreover, i was unable to browse using 3g mode and the side switch also was not functioning properly. Therefore, i had contacted your service centre ‘mobile lab’ at kozhikode in november 2015. They returned the mobile after two days saying that the problems were rectified. But the phone again developed technical hitches and i had to contact the service centre in march and april 2016. The software was reinstalled twice by the service personnel but the technical snags continued.
I therefore sent an e-mail to [protected]@lge.com and they directed me to contact mr. Vikas sreedharan (Area service manager) who in turn directed me to approach the service centre again. As per his directions, i entrusted my mobile again at the service centre on
13/05/2016 (Job number rna[protected]. Since i didn’t get any intimation from their end for the next 15 days, i contacted them again and sought for a replacement as i was unable to use the phone properly since its purchase. But on the 19th day i was informed by the service centre executive that i was entitled only for a service only and not for a replacement.
I firmly believe that the instrument supplied to me was defective and sub – standard and it was under such circumstances it had developed technical difficulties since i started using it.

I have therefore lost trust in your service centre that always raises false claims. It is therefore requested that you may kindly direct your authorized personnel to initiate immediate steps