[Resolved] LG Electronics — LHB625 - Home Theatre System

gr10

from Chennai, Tamil Nadu

Address:	600018
Website:	www.lgbrandstore.com/in/tv-audio-video/audio-video/home-theater-system/lhb625.html

I have bought a home theater system (HTS) LHB625 on 13 Sep 2016. I also have a LG TV 49LH600T also recently bought. Both the models as per your manual and website clearly state that Simplink and ARC function is there in both. However it is not working. Your technician now is unable to resolve the issue and is saying it is not supported in the HTS. I have checked the manual and your website (http://www.lgbrandstore.com/in/tv-audio-video/audio-video/home-theater-system/l...⇄ where it is clearly mentioned that both ARC and Simplink features are supported. Request you to take up the matter on an urgent basis and resolve the issue. My complaint no. with your call center is RNA[protected]. Your immediate attention and action in this matter will be highly appreciated. Thanks. Ganesh.

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Oct 25, 2016

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

LG Electronics Customer Care's response Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team