[Resolved]  LG Electronics — May be cheating done on tv purchased

Address:

Mumbai City, Maharashtra

We bought an LG TV FROM A SHOP IN GOA.- CASA MADHAV

( 32LH3410 ) SCREEN 32'' 3D MODEL 1080P

THE SERIALS NUMBER 212PLTV034337

We came in Mumbai, for more than two months our TV is not working.I have two kids who like watching Cartoon and Mrs.like to watch TV serials every night.

More than 20 times we made complaint, we spend hours waiting for your people to come.

A man from LG Arun - [protected] came one day, he asked for the bill, we gave him he said that the bill is fake and that the TV is an old model that has already been sold to someone else in GOA.We called the GOA branch, they send us another Bill by courrier.Arun again came to our place and said that this bill is also fake.He was very angry, he said we are wasting him his time and that not to disturb him He said next time we will have to pay his fees cause we are wasting his time.

We call the Goa branch again, a lady pic up the phone, after discussing with her, she said her boss has agreed to give us another TV .

Then, after some days Arun send us a message on my Mrs what'sup that he will repair the TV .

We were shocked, the same person who said the TV was sold to another person, suddenly changes his mind and agree to repair the TV.We were waiting for him.But he didn't came.

I called him several times, he didn't pick up the phone.I send him a message and told him that police station was asking for the name of the buyer that has purchased the TV.He didn't replied .

Evening time he called me and was saying he will not replair our TV .He told me LG is not for your DAD.He is very rude, no manners at all.I don't know how a world famous company like LG can employ such kind of people.

I was angry and told him you are an illiterate.

Sir, we have purchased many items from LG, You can personally check our background, You will know how any items we have purchased from you.

I am requesting you to please check, if TV that has been sold to someone else previously .Then you better refund our money or give us another TV of same amount Rs.36, 000 .If not then get it repaired as soon as possible, two months waiting is not a joke .Please understand our situation, we got two kids, they are on holiday, without TV is a nightmare for them, even for my wife who like serials like every women.


THE SERIALS NUMBER OF THE TV IS 212PLTV034337


Do help us to sort out this problem.

I would request you to please check our bill and solve our problem.

Please see to it, if the TV WAS SOLD TO SOMEONE ELSE PLEASE REFUND OUR MONEY OR GIVE US ANOTHER TV .