[Resolved] LG Electronics — New refrigerator faulty - Need replacement / bad customer support (Life is not Good)

Harshal123

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have newly bought a refrigerator. the machine has suddenly started to beep loudly. It beeps in the middle of the night and throughout the day. To avoid the noise we keep the refrigaraator switched off due to which food items are wasted. Instead of helping us the product is giving us mental stress and does not help in the basic support of preserving food.

I have must lodged atleast 5 complaints (RNA[protected], RNA[protected], RNA[protected]. The service engineers have visited and provided no help so far as the machine still beeps. I have asked the call centre exec to arrange a call with the head customer service (VOC), so that i could explain the pain that we are going through. But it was in vain. So far no one has called. I feel deceived and disappointed with a product which has not stayed to its commitment of "LIFEs Good"/

Can LG heads help me in getting this faulty product replaced?
Harshal S. Makasare

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Aug 14, 2020

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Harshal,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Harshal123

from Mumbai, Maharashtra

Dear LG Customer service,

Will the service personnel come with a solution?. or will it be a routine check? The service personnel has already checked the machine 5 times before. What different solution he can come with than replacing it. I would appreciate if this is the last time of getting in touch with LG customer care. I have been regularly following up with you for the last two weeks evrytime the machine problem resurfaces. I need a final solution.

Harshal