[Resolved]  LG Electronics — Nexus 5 motherboard power button faulty stuck in bootloop.

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New Delhi, Delhi

I was a very happy and loyal LG & google customer. My nexus 5 32 gb ran fine during its 1st 10 months after which i started having erratic screen and graphic problem. I deposited my phone with LGE ASC Elcom pvt. ltd. in nehru place to get it fixed on 23/01/2015. At delivery they were trying to hand me a phone with deformed body and broken sim tray edges. They claimed that they had replaced the charging flex cable to resolve the issue. Later after complaining higher officials they also changed the display with outer body claiming there mistakes and graphics problem fixed. In april my phone entered the boot loop realm and i was devastated. Without any available option since i had invested so much on the 32 gb version i took it to Mr. Gautam @ LGEIL Delhi Direct service in mohan co-operative. Got the motherboard changed with 3 months warranty paying 2508 inr on 11th june 2015. throughout the month of july my phone showed erratic screen behaviour and restarted automatically 4 times while i was using it to check mails or read forums or play games etc. i deposited it to Mr. Gautam on 8th of august to check and rectify. On 13th he claims that no such behaviour had occured while he used it but still changed the motherboard with a new one. He said he checked by using the phone while there should be a proper process to check such a common issue which is omnipresent. Now while my phone was deposited with the asc i was using my nexus 4 as standby. The soft keys stopped responding day before yesterday. The screen is working and if i play games i can see every inch of the screen working but the soft keys dont. Asc would say the screen needs to be changed. I have no faith in LGE anymore. I demand for an extended warranty for the motherboard on my nexus 5 as i can't afford to spend 13000 on a 33000 phone for a issue that is manufacturing defect. I request you to deal with this at the earliest else i would need to escalate the matter. Contact no. [protected] abhimanyu.[protected]@gmail.com imei no. [protected]