[Resolved] LG Electronics — No Guarentee on Part changed before 40 days | |||
Dear Sir, I am a user Of LED TV. From Last 4 Years. Few days Ago i faced a problem that my LCD TV is not working on AV port.I registered a complaint and Your Engineer changed a Card on Home Visit. and I paid Rs- 2096.50 against TCR No. OGURFBD/103077 on date 13th March 2015. Now i am Facing same issue again. and your Engineer is saying that there is No Guarantee on the Part you have to Pay for the same. i also talked to your C.C.O Mr. Manoj Chauhan, Phone - [protected]. He is also saying the same and asking for Charges. Please Let me Clarify on few points, i will be very thankful of yours:- 1. why company Not Providing the Bill for the Part changed by your engineer on 13th march 2015. Even I am Paying 14% service TAX, why this is against your Company policy to Provide Bill to Customer for Future response. 2.When your Engineer changed the Part, he told me that all part comes with 3 months Guarantee, and Now he is saying that there is No Guarantee on parts changed By company. If company is not providing any Guarantee then what is the use of paying Rs 2096.50 to company for a without Guarantee. which is available in local Market for Rs 500.00Waiting for your quick response Regards, Sandeep Yadav Ph - [protected] Was this information helpful? | |||
Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint. Verified Support May 08, 2015 Ms. Legal Page Writers Customer Care's response Hi Sir, we have gone through your issue. For resolving this issue you have an instant remedy to raise your voice against this deficiency by sending a Notice for Replacement/Repair of the part of your TV. May be that part was having Manufacturing Defect. Our legal team can assist you by providing a well drafted Notice and may also try to resolve your issue on our part by directly contacting the Customer Grievance Team. For more information you can contact the undersigned.Thanks Regds Mohit Popli Advocate/Author Corplexis Chambers Law Firm Founder: Filemycase.in Patientcause.blogspot.in (Medico-Legal & Consumer Helpline), helpingconsumers.blogspot.in ( Online fraud helpline) Mob : +91-[protected] Email: adv.[protected]@gmail.com
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team