[Resolved]  LG Electronics — No Resolution of my new faulty LG LED Tv

Address:

New Delhi, Delhi

I purchased a new LG LED TV on 14.03.2015. I am facing problem in sound since I purchased the product. Since installation I am getting problem in speakers, sometimes very high volumes and sometimes very low volume. Speaker also make buzz sound on high volumes. This problem was also noticed by the engineer who came to install my TV and he suggested to replace the TV. I contacted the shop for replacement and they put a complaint with LG. I complaint several times but LG's customer care is pathetic. I got the following complaint numbers: RNA[protected]given to Abhishek dwesar on dt 21.03.2015), RNA[protected]given to Abhishek dwesar on dt 20.03.2015),[protected]given to Ankit Gupta on dt 16.03.2015 for reappointment), and[protected]given to Ankit Gupta on dt 16.03.2015). Mr. Ankit visited my place one day later but given no resolution. He only instructed me to keep the TV under observation for 2 more days. I speak to him later on phone as well but he refused to even recognize the problem. I write one email to LG customer care on 21st March. Got response assuring resolution within 24 hours on 22nd march at 09.36 am. No resolution or call. Meanwhile my complaint of 21st was again closed without any resolution or call on 21st itself, reason given Customer self repair. I again put one more complaint immediately, id RNA[protected]given to Abhishek Dwesar). The person visited my place in the evening. He never checked anything and just listen to the voice for about 2 mins. After that he asked me for the copy of my bill. He also said I will ask for replacement and speak to the branch head in this regards. He said to provide me resolution and replacement within one day. After that my complaint was again closed by LG (reason customer self care) on 22nd. I again put complaint with customer care on 22nd this time id is RNA[protected]Again to Abhishek Dwesar). I have not received any call from them till now. Meanwhile I call back several times to customer care for reminder. They told me that they lodge a reminder call in this regards. I was also given numbers of service centre ([protected]) and CCO branch head Mr. Himanshu Kumar ([protected]). I was asked to contact them for resolution. I am trying to contact them since yesterday. Both of these numbers are unresponsive and no one pick up any call. Now I am in total mess and don't know what to do. I am still suffering with the complaint and no resolution is given since then. LG is not ready to replace my TV and the engineers are not equipped with checking my problem in any scientific or satisfactory ways. They only check settings which are OK.