LG Electronics — Non attending to complaint by hyderabad service center citing reason of non availability of spares

Address:	500082
Website:	LG Electronics

Purchased one LG double Door Refrigerator showing 10 years warranty on compressor around 4 years back from Bajaj Electronics. Since last one month, we noticed that the items stored in the refrigerator are perishing and ice cream stored in freezer compartment are also melting. Body is also heating up too much. We lodged a complaint on Friday on their web site and one technician attended us on Saturday afternoon. We were told that the fan motor cooling the coil is not working and needs replacement. Approximate cost for attending work and changing the motor was told Rs.2000. We asked him to carry the work and set right fridge. He called one fan and tried to fit in the slot. Could not succeed and then said that the fan provided in this model is having a DC motor and they dont have spare available for this model. Hence part needs to come from Chennai. He confirmed having placed indent to Chennai and assured that within next 24 hours, the fridge will be set right. We waited till Monday evening i.e. more than 24 hours and again called the technician who told part may be arriving any time and that he will come next day and set right the problem. Entire Tuesday, he did not come, resulting in lodging another complaint with LG. The lady receiving phone provided us one number [protected]. This gentleman did not take the call and I sent him one SMS. Got reply through SMS but no one attended the problem. After passage of one day, he provided another number of service manager [protected]. This number was also not lifted by concerned person. I received one automated reply to complaint lodged on web, which provided number of one Mr. Venkat Sai [protected], who lifted the phone and told to reply in half hour time. After one hour, again called him to know that the required part has yet not come and may take another 2 days to repair the fridge. We have been suffering almost since last 5 days and a small breakdown in the part is not being attended by their team Very poor service on the part of the LG team. We dont know if non attending of the problem may affect efficiency of the compressor or the compressor may get burnt. Inviting attention of the Top company officials to take suitable action and save their name or else consumer will not think good about LG, which claims Life is Good.