LG Electronics — Not received the bill/invoice for my LG Led tv, bought as a product replacement

pratapforever

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I bought the 42LB6500 model TV as part of the product replacement through the lg customer service. I don't know the dealer, but all my communication is happened through the customer service channel only. Even I paid the amount through DD favouring 'LG ELECTOELECTONICS PVT LTD'. The product is delivered in January, but there was no proof of purchase is provided to me. As I don't have the dealer details, I called up the service centre representative for several times, and each time I got a response that they will check with the dealer. It is now three months since the product is delivered and I'm fedup with the follow-ups. No customer would like to buy a product of Rs 73000/- without the proof of purchase, that too if it is purchased as a replacement of a defective product. I don't know how to get it repair with out a proof of purchase if there is any issue with the new product. And I don't believe that LG encourage the dealers to sell products with out the purchase order or invoice to avoid sales tax. Request you to check and ensure that a delivery note or invoice is provided to me so that I can present the same as proof of purchase in case of any issue with my new tv in future.

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Comments

pratapforever

from Hyderabad, Telangana

You may contact me on +91-[protected] for further details.

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Pratap,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Pratap,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team

pratapforever

from Hyderabad, Telangana

Hi,
Here is my contact details: +91-[protected]
e-mail: [protected]@gmail.com
Location: Hyderabad - 500049.

Bregards,
Pratap.

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Pratap,

Thanks for sharing your contact details with us. We will get in touch with you soon.

Regards,
LG Customer Support Team

pratapforever

from Hyderabad, Telangana

Thanks for the update. I got a call from customer service last week and promised me to send the bill copy in whatsApp. But it turned out to be another falls promise and I didn't get any update until now. I'm very disappointed with LG customer service.

bagh singh

Hello
We bought a LG dishwasher which is under 10 years warranty for motor. The service centre says that they can’t provide if we don’t present a bill. We have provided a warranty card with date of sale, model number etc which matches the dish washer. This is causing a lot of grief and inconvenience to us inspire of providing the warranty details and date of purchase with serial number. Also they have mentioned that even if the warranty is applied we still have to pay 50% cost of the motor . I don’t understand the point of having warranty then ? Could you please address this issue ASAP as we are really disappointed with this level of service being provided by such a massive brand.