LG Electronics — Our 16 hp outdoor unit, model no.Aruv160lt2 air conditioner not working.

Address:	411001
Website:	www.lgindia.com

On 23rd June, 2011, we have purchased 13 LG Air conditioner from your local dealer Madhura, air conditioner & Refrigeration, Vaiduwadi, Hadapsar, Pune. All 13 sets were installed in our office known as Pushpganga Ventures, Office No.501, San Mahu complex, 5, Bund Garden Road, Pune.
Since the installation to August, 2015 normally these 13 sets of Air conditioner worked in normal condition but at the end of August and starting of September 2015, these all sets of ACs not working properly.
Therefore, we called your local dealer Madhura, Air-conditioning & Refrigeration then two employees of Madhura dealer came and visited machines and its all setup on 01.10.2015, 03.10.2015 and 07.10.2015 and give one quotation dated 02.10.2015 of Rs.1.40 lacs for work stated therein.
It has been observed that, Gas & Oil conducting Pipe laying position looking wrong, which we trying to show you in following diagram, for your understanding, we feel same is likely to be problem for not working of ACs.
It is therefore, request you to send your company’s expert person to know the exact cause of problem and then try to resolve it permanently.
contact person name Shrikant-[protected]