Comments
Dear LG Customer Support Team,
COMPLAINT ON 08/07/2014 COMP NO.RNA[protected] ...Was happy that after my complains here yesterday, finally I did receive the machine back today. The following were the outstanding features of the service provided over the last 13 days.
(Machine was taken to service center on 14/7/2014 and returned on 26/07/2014)
1. Machine outer body was totally greasy and dirty. Not cleaned at all.
2. The papers asked for a payment of Rs.337/-towards 'Chemical washing' ...and the tub was dirty, the flint collection bags were totally dirty, not even touched. The detergent holder was also totally dirty and not at all cleaned.
And of course, I refused to make any payments for a cleaning job not done.
And the best part,
THE MACHINE STILL DOES NOT WORK.
Is better than what it was when your technicians took it, the panel does light up and the tub dose try to move...then the panel flashes a 'AE' at my face and the machine sits there doing NOTHING JUST LIKE YOUR TEAM.
Called your service PATHETIC yesterday...I take my words back. Pathetic is an understatement for your services. Using the word 'pathetic' for the so called service provide by you would be an insult to the word itself.
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COMPLAINT ON 08/07/2014 COMP NO.RNA[protected] ...Was happy that after my complains here yesterday, finally I did receive the machine back today. The following were the outstanding features of the service provided over the last 13 days.
(Machine was taken to service center on 14/7/2014 and returned on 26/07/2014)
1. Machine outer body was totally greasy and dirty. Not cleaned at all.
2. The papers asked for a payment of Rs.337/-towards 'Chemical washing' ...and the tub was dirty, the flint collection bags were totally dirty, not even touched. The detergent holder was also totally dirty and not at all cleaned.
And of course, I refused to make any payments for a cleaning job not done.
And the best part,
THE MACHINE STILL DOES NOT WORK.
Is better than what it was when your technicians took it, the panel does light up and the tub dose try to move...then the panel flashes a 'AE' at my face and the machine sits there doing NOTHING JUST LIKE YOUR TEAM.
Called your service PATHETIC yesterday...I take my words back. Pathetic is an understatement for your services. Using the word 'pathetic' for the so called service provide by you would be an insult to the word itself.
Am kind off nearly convinced that all this is being dished out because you all are not in a position to bill me for any of the repairs as the machine is covered under AMC till Apr'2014.
AMC till Apr'2018
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team