[Resolved]  LG Electronics — Poor Call response for Service calls under warranty

Address:

Krishna, Andhra Pradesh

Dear Sir, We have procured 39 Nos of LG 1.5T AC's on 28/10/2013. (15 Split & 24 Window AC'S) A service request was logged on 30/04/2014 for servicing 39 Nos of AC'S. (Request number RNA[protected]. Without even an visit to site for servicing the same message is being sent for call satisfaction survey. Again online complaint has been register Again on 03/06/2014 after waiting for the whole day in your telephonic call queue for more than 5 hrs with more than 7 attempts of disconnection and connection of calls a new service request was raised. RNA[protected] & RNA[protected]. No progress for the same as of now even after 2 days. No one from LG Customer care or service center is helping us out sir. Please note we have purchased 71 No of AC'S for our HPCL Location. Can you please help us by advising the concerned accordingly in getting the below mentioned AC'S serviced which is under warranty. Kishore Senthil Raj.J Operations Officer Hindustan Petroleum Corporation Limited VVSPL - Vijayawada Booster Station Kattubadipalem, Kondapalli Krishna Dist Andhra Pradesh - 521228