LG Electronics — Poor quality & pathetic service by LG in Jaipur for my phone Nexus 5x

Address:	Jaipur, Rajasthan, 302021
Website:	www.lg.com

Well I would not have come up till here until I had no other choice! I was a proud LG Nexus 5x customer which I had purchased in Dec 2015. But lately i had started facing troubles in my phone which were call dropping, voice cracking, camera starting issues & most importantly phone getting hang. All this started in July 2016 when these issues started getting frequent. I as a normal customer approached your customer service team & I was directed to a service center in sodala, Jaipur. I'll cut short the story here, they restored the software of my phone 2 times in total, & they then replaced the motherboard of the phone. Then after like 10-15 days I started experiencing the same issues again & since I was out of network during my travels in September month, I approached your service team at sodala center again & that time I was told that the service center has been closed & then I was directed to the service center in Malviya Nagar, Jaipur (who's service center's manager is Mr. Krishan Yadav). I went there & there also again I was being asked to follow the whole procedure again as if they did not recognized the other service centers other than theirs'. They then replaced the motherboard of the phone again (dated 19th Oct 2016, this is the 2nd time!) & The manager there assured me that they will put forward for may be a replacement if the problem arises again (till that time even I had not mentioned to them anything about replacement!). Just after the phone was handed over to me by the technician viz. Mr. Harinder Sharma & I was setting up my Google account then & there only I experienced a small lag in the processing which i informed the technician immediately which he over ruled it by saying that let the phone restart again or so. I then experienced call drop once as I was making a call to home just in front of him! I ignored then & thought it'll be fine if I continue to use it. But the very next day the camera starting issue started & it stopped working completely! After that the phone started to hang. I then contacted the manager of the service center & he then through the technician asked me to keep the phone with them for testing. I did exactly as they asked me to (without getting a replacement phone & stayed without a handset for the time being). At the time I had handed over the phone to the technician the camera issue was still persistent which the technician also acknowledged. This was on 20th Oct 2016. Now today the 21st Oct 2016, I went to the service center again upon their request & I was handed back the phone saying that there is no problem in this. Well as they say truth always prevail, as soon as the technician handed over the phone ontoy hands, I checked the functioning of the camera which didn't worked. I immediately showed it to the technician & he took the phone onto his hands & while it was in his hands only the phone got hang & got restarted by itself. To this the technician was again overruling & trying to convince me that how can the problem come even after the motherboard replacement! This guy being dodgy with his words, I called for the manager in order to meet him & explain the situation. But again the gentleman was trying to convince me back that it's not a problem & you use it, it will be alright. I even asked him to ask the technician about the problem which occurred right in front of his eyes & he was called upon & asked to which the technician bluntly refused & said everything is fine!! This was the moment when I LOST MY FAITH IN YOUR SERVICE & THE BRAND AS A WHOLE! the manager was now more aggressive with his words to convince me to take back my phone & telling me that I'm doing all this just to get my phone replaced!! He then literally kind of got up from his chair & moved to exiting his own cabin (which is a clear indication of asking me to leave) to which I also got up & then he switched of the lights while I still was inside the cabin & then we both left the room together without concluding over ongoing conversation! SO THIS IS HOW LG TREATS ITS CUSTOMERS. I at this point can swear that I was totally behaving professionally but politely & the argument we were having were completely healthy. Still this is how I got out of the service center. The technician didn't even then take my receiving of the phone & take my signature & feedback! (No fixed protocols for following the general service SOPs).

Thus, in order to prove my point I have taken few short videos depicting the issues I have explained which your service guys were not ready to even see & understand!

I am experiencing such pathetic service for the first time as I myself am into the service industry & I understand the nature of work these guys have to do & kind of customers they deal with! But this was very bad & not at all as per the standards of the brand name you are carrying. Also, I have used Nexus 5 previously which was a marvellous phone & never gave me any trouble. But after such repeated issues even after so many repairs i am loosing my trust & reliability on Nexus 5x as a product & LG as a brand!

Note: even while writing this I faced the 'hand' issue at least 8 times & I had to wait for the device to get restarted on it own! Also twice the finger print sensor didn't work while trying to unlock the phone after restart. This is bad, very bad!

P.S. am attaching few videos & pictures here as proof as I cannot bear the feeling of being overruled again on my point as got at your service center in Jaipur.