LG Electronics — Poor service and response

Address:	Coimbatore, Tamil Nadu, 641014
Website:	LG

I have submitted a greivance on[protected] as per details below, but i am yet to receive any proper reply or solution.
Receipt number gca[protected] customer name dr. edmund dcouto
Request type email model number wd-12485tp

Receipt date 08/16/2016 type of inquiry customer service
Inquiry content
I had purchased the wd-12485tp model washing machine on[protected] from girias electronics coimbatore (bill no 1071). last week the machine developed a problem for which i called the helpline on 8/08/16. the complaint was attended by mr. duraipandi (ph.[protected]) who said that the drum is broken and the replacement would cost rs. 6000/-, but then he spoke to his superior and then informed me that this drum is no more produced by the company. after discussion with his superior, he said that the company will provide me a new model and take back the defective machine and give me a discount of 20% on the new machine. i was billed rs. 287.50 for this (tcrno qcoi/5263 dt9/8/16) "inspection". yesterday i recd acall from the lg showroom at singanallur (mr. nithyanand - ph.[protected]) who said that they can give me discount of rs. 500 to 1000 for the old machine as it is only scrap!! your sales manager mr. jayanth (ph.[protected]) and service manager mr. mohan called me on a conference call and ridiculed the fact that your own company engineer had made the suggestion of 20%. when ur service enginr confirmed that the motor and board etc are in good. condn., but the machine could not be serviced due to lack of spares in your company, the machine becomes scrap??!!!
1. why did your authorised engineer make an offer if it could not be kept?
2. so, if i buy a new model for 38k and you phase it out after 6yrs, it becomes scrap??
This is certainly not what i expected from lg whose customer service is supposed to be one of the best.
Pl. check, do the needful and give me an acceptable solutionat the earliest.