LG Electronics — Poor service - lg electronics india pvt. ltd. <urgent action required>

Address:	380008
Website:	www.lg.com/in

Dear support / escalations team,

Myself mrunal thakkar from ahmedabad, gujarat. I own a lg washing machine with the model number: lg-f1296qd24. I purchased it on 2nd january 2013 for rs. 38400 inc luding rep. Scheme (Invoice attached) from saarthi sales, ahmedabad.

On 26th march 2015, i received a call from lg electronics india pvt. Ltd. Asking me to opt for 3 years amc for that washing machine; promising me of lg company bearing all the costs in these 3 years if anything happens to it. I opted this service on the same day paying rs.5215.30

3 days back, the washing machine started to vibrate with great force on its own, hence we had to call the lg service engineer. After complete analysis, he quoted the repair amount ofrs.6026 saying that the body needs to be changed (Check his quotation email at the end of this email).

Then i called the amc department for the obvious reasons, to which i'm not getting any satisfactory revert from mr. Vijay / mr. Sandip patel / mr. Jignesh chavda. After opting for amc service, i am not liable to bear these repair costs. I want you to send in your workshop manager asap and get this repaired within a week (With company bearing all the costs) else i'll be compelled to send you the legal notice; and additionally, forward this issue to lg korea (Seoul) & consumer forum, india.


Copy of mr. Vijay bhitora's email:

"
To,

Mr mrunal bhai,
62-patel soc, javahar chowk,
Maninagar


Subject: quotation for lg flwm reparing

Model: f1296qd24. Alspeil
Sl no;207pnwk3q841

Part code
Part discription
Cost
Qty
Amt
Abj30292454
Cabinet assy
2454
1
2454
3550en1018k
Cover cabinet
1109
1
1109
4901er2003a
Damper friction
254
3
762
Afc72909305
Leg assy
69
4
276
Aan73969401
Base assy
639
1
639

Total


5240

15% vat


786

Total


6026


Below are terms and condition:-
1) estimate valid for 7 days.
2) estimate may change subject to available of spares.
3) may be increase if other spares required for repairing

Rgds/vijay bhitora
Lg direct service center
Team leader ha
M.[protected]
Ahm dsc-2
"

Enclosures:
1. Washing machine invoice
2. Amc invoice