LG Electronics — problem not resolved after multiple service visits

LG Electronics — problem not resolved after multiple service visits

S Sivaram L from Chennai, Tamil Nadu

I raised a query on 9th jun 2015 stating that my tv switches off by itself after showing LG logo. the compliant number is CNA[protected]RNA[protected]. The Engineer visited and told that the mother board has to be changed and charged Rs. 4581 for it. With in a week the same issue reappeared, I registered a compliant no RNA [protected], Engineer came and checked and said there was no issues and started working again, With in two days the same problem started, I again raised compliant RNA no[protected] was cancelled due to appointment problems, then raised another compliant RNA[protected]. Another Engineer came and told that screen is the faulty and it has to be replaced, when I told him that the turns on occasionally works fine till I switch it off, I don't see a problem with a screen. He said he will check back the previous service engineer and come back, but he closed the call stating consumer rejected the service because of high part cost. I escalated with lg, they are assigning the same engineer, he is telling the same story over the phone. Was this information helpful? No (0) Yes (0)
LG Electronics customer support has been notified about the posted complaint. Jul 10, 2015 Updated by Sivaram L After I posted my above story in consumercompliants.in, Immediately from next day I started receiving calls from your customer care executives, and you guys raised a compliant yourselves RNA No:[protected], and you guys were only interested in selling me a new Screen costing around 30K, I refused and asked to diagnose the problem first correctly, The same engineer came on 9-Jul-2015. diagnosed and certified that tv is working fine without any issue, I asked him to send a email or written report to me, he said he has no authorization to give and asked me to talk to the team lead, I spoke to lead, he agreed to give him on Friday. It didn't came till now(11-jul-2015), I have recorded all conversations with your customer executive and Service Engineer. THE DAMN TV IS NOT WORKING AGAIN from SATURDAY(11-jul-2015). I am Getting the Same Issue, Turn on TV, shows LG logo and switches off, Keep trying some times TV will turn on without any issues in 3 times, sometimes in 50 times.
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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Sivaram,

We are sorry for the inconvenience caused to you. Please share your contact details here: bit.ly/LG_Assist for a quicker resolution.

Regards,
LG Customer Support Team

Sivaram L

from Chennai, Tamil Nadu

Hello LG,
After I posted on this forum, from next day I started receiving calls from your customer care executives, and you guys raised a compliant yourserlves RNA No:[protected], and you guys were only interested in selling me a new Screen costing around 30K, I refused and asked to diagnose the problem first correctly, The same engineer came on 9-Jul-2015, diagnosed and certified that tv is working fine without any issue, I asked him to send a email or written report to me, he said he has no authorization to give and asked me to talk to the team lead, I spoke to lead, he agreed to give him on Friday. It didn't came till now(11-jul-2015), I have recorded most of conversations with your customer executive and Service Engineer on my cell phone in case you need any evidence. THE DAMN TV IS NOT WORKING AGAIN from SATURDAY(11-jul-2015). I am Getting the Same Issue, Turn on TV, shows LG logo and switches off, Keep trying some times TV will turn on without any issues in 3 times, some times It will turn on 50 times.
Also I had try to post in above link, it refuses to take in my writing stating only characters are allowed.