LG Electronics — Product Under Warrenty_Not providing repair/Replacement

Date Incident :-21 Jun 2015 Complaint Number :- RNA[protected] Service Center Number :[protected] Product :- TFT LCD Monitor Request for Repair as the product, as it is under warranty. I am using LG monitor model no E1942C from Mar 2013. This product is under warranty of 3 year. On 21 June 2015 i had called LG service for Monitor related issue. The service engineer from LG side visited on 22 June 2013 and identified the problem. He told me one parts needs to replaced and it will take 3-4 days for the same. After 4 days i got call from service center that they don't have the parts available and it will take 15-20 days to get parts from different location.(Delhi or Korea). Now the service center is saying that they are unable to repair the monitor due parts unavailability, so instead of repair asking me take replacement for which as I need pay 50% of amount the new product.(LCD Monitor) Why should i pay for the replacement of Monitor, if LG dont have the parts. Under the warranty period LG is liable to provide the service to the product.