LG Electronics — Quality staffing not available

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New Delhi, Delhi

Earlier, the quality of people in staffing, was better, they talk like an educated people, , but, now when the representative talks, it seems, they are outsourced, wherein they don't know, anything, about anything, in LG, , neither regarding the products, nor the about the departments of LG, it looks like, that either they have hired 4th, 5th 6th, Fail, direct 10th pass karey, wala staff, so that they can cut their oost, They don't have any answer when asked about, the product details., It is not just about representatives, in customer service but even the managers,
I simply had asked one Simple Question, When they Tag, there A/c, Fridge, with BIS Star Rating, they mention, for e., g, , it consumers, 453 unit /year on their product, with 3 star rating. So what are the factors, included to reach such a calculations
How many Hours have been taken, of a day for calculations, that the product is consuming electricity, of 24 hours ?
I mean have they Calculated this
as 24 hours *365days * xKW = 453 units a year, ?
or is it 7 hours * 365 days * xKW = 453 units a year ? Something like that,
What is the standard, to reach such a calculation ?