LG Electronics — Refrigerator

Address:

New Delhi, Delhi, 110034

LG Team
My name is Gaurav Grover (loyal and very old customer of LG). I purchased a LG double door refrigerator 4 years back. The price of the machine was around Rs 80000 at that time. Machine performed well in the first 3 years. After that cooling of the machine dipped. We called LG customer care to repair the same. An LG executive came and said that he will take at least 7-10 working days time to arrange the coil of the machine. I requested him to arrange the coil asap as we cannot afford to survive without the refrigerator as it plays an important role. He denied for the same. We called an engineer from local market and got the machine fixed. Machine worked well however after a year we faced the same cooling problem in the machine. We again called LG customer care number and luckily or unluckily same old engineer was assigned for the case. He visited our residence and asked us to pay Rs 700 as visiting charges, we asked him to fix the issue. He suggested us to wait for 2 days as he has to consult his senior about the same. I contacted him after 2 days, he suggested us to throw the machine out in Hindi
Engineer words “Is fridge ko faank do bahar”.
I wanted my machine to be repaired so I requested him again for the same
Engineer words “Isko aag laga do”
I said that being a LG brand engineer he should not say these words otherwise I will call customer care.
Engineer words “ Jisko complaint karne and kar do aur iss machine ko aag laga do”
I am sorry but I do not want to put my refrigerator on fire because of two reasons :
1. Loyalty with LG as I use a tower AC and other LG appliances which are excellent
2. I cannot afford to put my refrigerator on fire

Challenges faced by me :
1. LG engineer was unprofessional and rude with me.
2. He has no right to suggest that I should put my LG refrigerator on fire.
3. He should have changed the coil by charging me money as I am not asking for warranty of the machine or any kind of favour from him. I am ready to pay the charges.
4. I requested him to give me the coil as well so that I can get original LG coil fitted in my refrigerator by a local engineer however LG engineer denied for the same. Now I am left with only one option which is that I should actually put my refrigerator on fire as suggested by LG engineer however my loyalty towards the brand LG is not allowing me to do so. I have concluded from this instance that according to that LG engineer, life of LG products is just 4 years and after that all LG products should put on fire. These type of LG engineers does not even care that how much hard work is done to make a big brand like LG.
5. LG says Life is Good however my life is hell because of LG after sales services in the summers of delhi.

This is absurd. I never expected such a rude and unprofessional behaviour from LG. This instance was embarrassing for me and my family members and changed my 20 years old loyalty towards the brand LG. I do not feel like using any LG product and will not recommend any of my friends and near ones to buy LG products because customer service/After sales service is the backbone of every business which LG does not understands or have stopped understanding. I think LG has to burn midnight oil to build the same old customer service team which they use to have. May be there is gap in hiring or training of the engineers. Someone has to look into it asap as these type of engineers will turn many positive/loyal customers like me to negative customers. These kind of employees are changing the perception of loyal and old customer like me.

LG Engineer Contact Number : [protected]

Regards
Gaurav Grover (Unfortunate and Negative customer of LG)
C-3/2, Jeevan Jyoti Appartments
PitamPura
Delhi 34
India
Contact Number : [protected], [protected], [protected]
E mail : [protected]@gmail.com