LG Electronics — Refrigerator complaint held till fridge went out of warranty

Address:	Mumbai City, Maharashtra, 400059
Website:	www.lg.com/in/escalation-online-support

Last week i registered a request for a technician for my lg refrigerator. I was given some online solution but i insisted on a technician being sent. My fridge door doesn't close properly anymore leading to condensation in the fridge.
I was told they have registered my complaint and a technician will call soon. I did not get any call from lg or technician after that.
Today i called again. I was told my complaint hadn't been registered and they would register my complaint also informing me that my fridge has gone out of warranty and i would have to bear the cost of whatever needs to be repaired.
The date of purchase of my fridge is 24th may 2015 and my warranty expired yesterday. I had forgotten that. Also i thought i had a 2 year warranty.
Anyway so my call was transferred to the superviser after a wait of 15 minutes. Supervisor reshma (Fake name maybe) promised me she would look into this and call me back in 30 minutes. She didn't.
I called again after 2 hours and asked for her. I was told she's not at her desk and would return my call within 2 hours. She didn't.
I called back after 2 hours and this guy refused to transfer my call and told me all my earlier calls had been registered requesting a demo. When i corrected him and repeated my problem all over again he promised me a technician within 2 hours and asked me hold the line while he took down my complaint. He hung up!
I decided to write to them but that server has errors. Attaching images below.
Lg is evidently not committed to extend the best possible service.