LG Electronics — Refrigerator LG compressor replaceement

Address:Mumbai City, Maharashtra, 400066
Website:www.lg.com/in

I had put in a complaint for my LG fridge on 24th February 2016 (fridge was within the 5 year warranty then) that my fridge is not cutting off and am getting high electricity bill. When your service personnel came on 25th February, I told him the compressor was faulty but he said it is not compressor problem. He cleaned the fridge sensor and said it will be OK within 2 weeks. The problem persisted and he came back and changed the thermostat and said it will be OK in 2 weeks. Again same problem persisted, so he came on 30th April and said there is not enough gas and gas refilling needs to be done. Another technician came on 1st May, cut the line, drained the gas and then on checking compressor with a meter, he said compressor is faulty. Now my fridge is not working and the LG authorized service center is telling me I will have to pay the entire cost of around 7000 for compressor replacement since fridge is out of warranty now. This is cheating by LG; the compressor costs need to be covered entirely by LG since at the time of complaint initiation and 1st visit by authorized service personnel in February, my fridge was within the 5 year warranty. My family is suffering since the fridge is not operational in this May summer heat. Please have this resolved immediately.
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Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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