[Resolved]  LG Electronics — Reg model 42pt350r.atr lg tv not getting repaired or replaced

Address:	New Delhi, Delhi, 110095
Website:	lg.com

Hi LG,
Responsible leaders,
We took LG TV MODEL 42PT350R ON 14/02/2012. The TV stopped working now in first week of October. When we complained the guy who came from the lg said that the screen will either be repaired or replaced in two days. Since then we have talked to lg several times. They agree that in two days someone will come & put the screen in but then nobody came & then they called and said that we can only pay 35% as per depreciation & also not what we had paid 2 months ago for the warranty extention for 1 year, i.e. Rs4420. We had bought the set for Rs 31942/-
It seems they have the screen that's why they agreed to put it but then some officer at lg is trying to sell us another TV leading to our loss else they would not have promised that they have the screen & someone will come to put it, in the first place. As per warranty, if LG wants, it can replace the set for a new equivalent set but they have not mentioned that yet.
we want to settle it peacefully if possible or else we will be forced to go to various consumer forums & on social media. We are looking out for the new screen that works well on this set or else a new set of same size & at least of same specifications. Please help us get it resolved as soon as possible. My father has mental illness who bought it. He was hospitalized & due to stress has some memory issues now & Lg guys are troubling him by repeated calls & just by not resolving it. He needs rest. We will file for compensation for mental torture, agony, stress & harrasement also. So Lg better act seriously & promptly.
Thanks, manish kumar son of Sheo Dayal